FAQ

For overseas B2B buyers and fleet partners — answers on ordering, customisation, production, shipping, and after-sales support.

Trade & Ordering

Export markets, MOQ, payment terms, and how to request a quotation.

Yes. SINOTRUK trucks are exported to over 100 countries and regions worldwide, covering Africa, Southeast Asia, the Middle East, Central Asia, South America, and Eastern Europe. We maintain a well-established export system with dedicated teams handling regulatory compliance, shipping documentation, and customs clearance coordination for each destination market. Whether your country requires specific homologation procedures or has particular import licensing requirements, our export department will work with you to ensure a smooth and fully compliant delivery process.

There is no mandatory minimum order quantity for SINOTRUK trucks or genuine spare parts. We accept orders ranging from single units to large fleet purchases. However, please note that order volume may affect unit pricing, shipping arrangement, and logistics efficiency. For example, full-container or RoRo shipments for multiple units typically offer more favorable freight rates per vehicle compared to single-unit shipments. Our sales team will advise you on the most cost-effective arrangement based on your order size and destination.

There is no mandatory minimum order quantity for SINOTRUK trucks or genuine spare parts. We accept orders ranging from single units to large fleet purchases. However, please note that order volume may affect unit pricing, shipping arrangement, and logistics efficiency. For example, full-container or RoRo shipments for multiple units typically offer more favorable freight rates per vehicle compared to single-unit shipments. Our sales team will advise you on the most cost-effective arrangement based on your order size and destination.

To receive a formal quotation, please submit your inquiry through our website contact form or reach out to our sales team directly. Kindly include your destination country, the specific model or vehicle type you are interested in, the required quantity, and any special configuration requirements. Upon receiving your inquiry, our team will prepare and send a detailed quotation — including vehicle pricing, estimated shipping costs, and applicable trade terms — within 24 hours. From there, we will guide you through technical confirmation, contract signing, and the complete order fulfillment process.

Product & Customization

Specification options and regulatory compliance for export models.

SINOTRUK offers comprehensive OEM/ODM customization to meet the specific requirements of each market. Available options include steering position (left-hand drive or right-hand drive), engine power rating, emission standard calibration, tire specifications, cab configuration, paint color, and body/superstructure type. To initiate a customized order, our team will first confirm your technical requirements and local regulations, then prepare a detailed specification sheet for your review and approval before production begins. This ensures every unit is built precisely to your operational needs.

SINOTRUK export models are available in configurations that comply with GCC standards and Euro II through Euro V emission regulations. Beyond these standard certifications, we have experience adapting our vehicles to meet the specific import and homologation requirements of individual countries, including markets in Africa, the Middle East, Southeast Asia, and Latin America that may have their own inspection or certification protocols. Any relevant documents will be prepared and provided as needed.

Production & Logistics

Lead times and pre-shipment inspection options.

Standard delivery takes approximately 25 to 45 days from order confirmation to vessel departure, depending on several factors including model availability, the level of customization required, and the production schedule at the time of order. Standard-configuration models with no special modifications are generally available at the shorter end of this range, while heavily customized units or orders requiring specific certification documentation may take longer. Actual transit time to your destination port is additional and varies by shipping route. Your dedicated sales representative will provide a detailed timeline upon order confirmation.

Yes. We offer multiple inspection options to give you full confidence before shipment. These include real-time video inspection conducted by our team at the factory or port, allowing you to examine the vehicle remotely in detail. We also support third-party inspection by internationally recognized agencies, which can issue independent inspection reports on your behalf. Inspection can cover exterior and interior condition, engine and drivetrain function, specification verification, and loading condition. We recommend scheduling your preferred inspection method at the time of order to ensure availability.

After-Sales & Support

Spare parts, technical support, and operator training.

SINOTRUK has established a global after-sales network comprising authorized service centers and spare parts warehouses in key markets worldwide. Our overseas support includes remote technical diagnosis, online parts ordering, and technical documentation in multiple languages. For markets with high vehicle populations, we maintain regional parts inventory to minimize downtime. In addition, our technical support team is available to assist with troubleshooting, maintenance guidance, and warranty claims. We are committed to ensuring that every SINOTRUK vehicle in operation has reliable access to the parts and service support it needs.

Yes. SINOTRUK provides a range of training resources to support our overseas customers. Every vehicle is delivered with comprehensive user manuals covering operation, routine maintenance, and basic troubleshooting procedures. We also offer video-based training materials that can be shared digitally for convenient access by your drivers and service teams. For bulk purchasers and long-term partners, on-site training delivered by our technical engineers can be arranged upon request, covering vehicle operation, preventive maintenance schedules, and common repair procedures.

- Still have questions? -

Talk to a SINOTRUK sales engineer.

Tell us your destination market, model interest and required quantity. We respond with a detailed quotation, shipping estimate, and trade terms within 24 hours.